Refund policy

Personalised items. Every Sniff Snap air freshener is made to order from the photo you upload. Because each one is personalised, we can't accept returns, exchanges or cancellations for change of mind once production has started. This doesn't affect your statutory rights.

Damaged, faulty or wrong items. If your order arrives damaged, misprinted or isn't what you ordered, email support@sniffsnap.shop and a photo of the problem. Please let us know within 14 days of delivery so we can sort it quickly. We'll send a free replacement or give you a full refund to your original payment method.

What isn't covered. We print the photo you upload. Low-resolution, blurry or dark photos will print the same way and aren't treated as a fault. Orders that break our upload guidelines are cancelled and refunded in full.

Refund timing. Approved refunds are processed within 5 working days. Your bank may take a few more days to show it.